Our Company

QbDVision is a modern software company that is defining and building a new category of software within the pharma and biotech industry. Our solution allows pharmaceutical manufacturing companies to drastically shorten the time it takes to bring their products to market by digitalizing the data and end-to-end processes of the drug development lifecycle. The ultimate goal: to save lives by helping organizations swiftly and efficiently deliver the next generation of breakthrough therapies to their patients.

At this fast-growing company, you’ll be collaborating with a diverse collective of dreamers, thinkers, and doers who are on a mission to reshape the way our customers create and deliver life-changing therapies. Our group of talented and highly-motivated people are located all over the world, and strive toward every goal with an unflinching commitment to succeeding together. Here, you’ll be working with some of the largest pharma and biotech companies in the world who are pushing the boundaries of therapeutic innovation. Together, we can and will make an impact on the world.

We are a people-first organization focused on building strong teams, and creating an exceptional environment for our people. We understand that our people are our greatest asset, and do our best to attract and retain A-players by prioritizing a company culture that enables professional and personal fulfillment. We are rapidly building our remote teams and are looking for individuals that thrive in a fast-paced atmosphere, exhibit extreme ownership, and are motivated by the opportunity to make a real impact. Sound like you? Then let’s grow together.

About The Role

Our Customer Success team is looking for a Customer Success Manager to join our fast-growing team supporting the Life Sciences industry and help shape the future of digital solutions in the chemistry, manufacturing and controls (CMC) space.

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with QbDVision’s products and services. You will serve as the liaison between QbDVision and key customer stakeholders, foster collaboration and drive strategic initiatives through proactive engagement.

What You’ll Own

• Align with key customer stakeholders across various organizations in R&D, Operations and Manufacturing to drive successful business outcomes
• Partner with customers in evaluating how they manage their QbDVision investment and identify areas of improvement
• Promote awareness of the latest innovations QbDVision is releasing in the platform
• Regularly share best practices both internally and with customers
• Collaborate with cross-functional account team to drive account growth

What You Need To Succeed

• 3+ years working in life sciences, software or consulting
• Strong analytical and problem solving skills
• Experience working with global pharmaceutical companies
• Customer-facing consulting experience
• Managed relationships with executive stakeholders
• Ability to travel up to 20%

What You Will Love About Us

• Our people-first focus: Every company decision is made with you in mind. From our unlimited PTO to flexible work hours, we do our best to prioritize our people by empowering them to work (and live!) in the way that best suits their needs.
• Culture of teaching and learning: Growth is the bedrock of success, so we strive for it at every opportunity.
• Competitive compensation package: Keeping great talent means knowing someone’s value, and paying them for it. Our salaries, equity offerings, and bonuses reflect the A-players we hire.
• Health Insurance, Disability, Insurance, and Mental Health Services: You can’t bring your best self to work if you’re not feeling well. Our wellness offerings will help you get back in the saddle in no time!
• Hybrid Office Model: As a virtual company with teammates located around the world, you will have the option to work from home and/or to go into an office (if you are in one of our brick and mortar cities – Austin, Boston, and Dublin).
• Stipends: We offer our full-timers various stipends to promote professional growth and allow for success in one’s role. Making you better makes us better!

Sold? Please apply here. We look forward to hearing from you!