Lean Business Partner (Staff Customer Experience)

Company Overview

Job Overview

We have an immediate opportunity for LEAN Business Partner in Bangalore, India. You will join the Operational Excellence team, which leads the way in establishing a culture and mindset of process excellence. You will also be responsible for implementing process re-engineering and optimization initiatives using Operational Excellence methodologies, concepts, and principles.

In this role, you will collaborate with Intuit internal stakeholders to strategize, create, and execute the complete Operational Excellence methodology, along with change management and optimization initiatives for essential global processes across Intuit Customer Success Operations. Your responsibilities will include implementing the Intuit Lean Management System standard practices, simplifying processes, conducting daily improvements, workshops (VSM & Kaizen), and overseeing end-to-end process optimization projects.

Responsibilities

• Lead Complex Structured Problem Solving, implement standards, streamline flows, and implement Rapid Improvement Events for Intuit value streams

• Facilitate Value Stream Mapping workshops, documenting outcomes to facilitate process improvement initiatives

• Deliver more complex re-engineering & simplification/standardization/optimization of identified global cross-functional processes

• Participate in the development of Continuous Improvement Transformation Community & Culture through active involvement in a variety of workshops, forums & training sessions related to LEAN & other Process Excellence concepts & practices

Qualifications

• Certified Lean Six Sigma Green (LSSGB) or Black Belt (LSSBB) from a reputed company

• Bachelor’s degree in Engineering / Business Operations / Finance / Management or equivalent experience

• Extensive track record implementing Lean Management Systems (Daily Management, Problem Solving, Coaching, Gemba practice, Standard Work, Leader Standard Work)

• Strong experience with Suppliers / Partners development global programs.

• The breadth of knowledge of complex Lean and Six Sigma tools, methodology & statistical analysis

• Knowledge & understanding of the high technology/software industry business models & core processes

Ideally a Change Management certified professional – Prosci - ADKAR, Kotter, etc.

The experience you need to excel in the role:

• 7 to 10 years of professional experience driving large, cross-functional LEAN & continuous improvement initiatives with demonstrable business results

• Working on large, global process re-engineering initiatives in large, complex global organizations, mainly focused on product management and learning development initiatives.

• Improving Value Propositions and Revenue Growth via LEAN Implementations

• Strong facilitation skills in managing senior stakeholder relationships, partnerships, interactions, and workshops.

• Directing work efforts in a matrixed environment to achieve objectives effectively & efficiently

• Understanding & facilitating change in a challenging & dynamic environment – handling challenges from senior stakeholders, pushback from business-as-usual teams & a lack of understanding/appreciation of the benefits of LEAN

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.