Seasonal TurboTax Community Tax Expert Manager
Multiple locations
USD 40-54 / hour + Equity
Seasonal TurboTax Community Tax Expert Manager
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
If you are a highly motivated individual with a business or tax background and experience in managing a high performing team, then we need your help leading our TurboTax Community Tax Expert Team. You will be providing leadership and performance management to our Community Tax Experts, who provide written explanation and guidance to customers via the TurboTax online communities.
The Seasonal TurboTax Community Tax Expert Manager is responsible for inspiring and managing a team of Community Support Tax Experts or Leads to ensure customers are receiving confidence and answers so they can file their own taxes.
Responsibilities
What you’ll do:
Deliver the highest quality support to TurboTax customers by hiring, training, and performance management of talent
Drive customer satisfaction and community engagement through proactive and constructive engagement in a cross-functional team
Effectively use data to evaluate, identify, and coach performance
Lead the team through a fast paced, constantly changing environment
Provide growth and collaboration opportunities through use of employee one-on-one sessions, team operational meetings, and ongoing learning sessions
Manage community projects for quality review, content, and engagement with a high level of organization and follow-through
Review and complete administrative tasks such as payroll and schedules in a timely manner
Qualifications
What you need:
Active EA Certification, CPA, or JD in state of residency
Experience supporting TurboTax customers
Extensive prior experience preparing individual returns; business and estate taxes is a plus
Understanding of how to manage/lead a customer facing team, guiding them to be more successful
Ability to effectively communicate with individuals possessing diverse knowledge levels and personalities
Strong participation in online communities, forums, membership groups, or social media, personally or professionally
Strong reading comprehension and superb written skills, including spelling, grammar and English composition
Strong business acumen and technical proficiency using a variety of cloud-based applications, search engines, Google Workspace, and essential computer skills such as Microsoft Office and file management
Ability to work a seasonal full-time (40 hours per week) on a flexible schedule.
Physical Requirements and Work Environment:
Remote work-from-home
Ability to type or voice-to-text proficiently
Footer
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
The expected base pay range for this position is:Sacramento $40 - $54