Strategic Operations Lead – Global Sales Onboarding Team

Company Overview

Job Overview

The Strategic Operations Lead plays a critical role in ensuring the seamless optimization, and scalability of the Global Onboarding Team at Intuit. This role is responsible for driving operational efficiency and leveraging technology for automation to enhance the onboarding experience for new employees worldwide. The ideal candidate is a proactive problem-solver with strong analytical skills, expertise in Smartsheet, and a passion for automation and process improvement. They will work cross-functionally with to streamline onboarding workflows and implement scalable solutions that drive efficiency.

Responsibilities

Technology & Automation

• Serve as the primary owner of Smartsheet for onboarding operations, including creating and maintaining dashboards, workflows, and automation rules.
• Evaluate and implement automation solutions to reduce manual work and improve accuracy using Smartsheet, APIs, RPA, and other relevant tools.
• Partner with IT and TA Tech teams to integrate onboarding tools and systems for a seamless new hire journey.

Operational Excellence & Process Optimization

• Drive continuous improvements in onboarding processes to enhance efficiency, reduce manual effort.
• Implement and standardize best practices across global onboarding operations.
• Identify bottlenecks and inefficiencies, leveraging data to drive decision-making and prioritization.

Data Management & Reporting

• Develop real-time dashboards and reports to track onboarding metrics, SLAs, and effectiveness.
• Analyze data to identify trends, gaps, and opportunities for improvement.
• Provide insights and recommendations to leadership based on data-driven findings.

Stakeholder Collaboration & Communication

• Partner with TA, IT, and functional leaders to align onboarding processes with business needs.
• Act as a liaison between onboarding teams and technical teams to ensure proper tool configuration and system enhancements.
• Develop training and documentation to support onboarding teams in adopting new technologies and processes.

Success in this role will be measured by:

• Reduction in manual effort through automation (measured by time saved).
• Improvement in onboarding process efficiency (measured by SLA adherence and cycle time).
• Increased data visibility and reporting accuracy (measured by adoption and use of Smartsheet dashboards).
• Stakeholder satisfaction with onboarding process enhancements (measured via surveys and feedback).

Qualifications

• Smartsheet proficiency: Advanced knowledge of Smartsheet, including automation, formulas, and reporting.
• Process automation mindset: Strong ability to identify and implement automation solutions to optimize workflows.
• Operational strategy: Experience in optimizing processes at scale, preferably in a global or high-growth environment.
• Data analytics: Ability to analyze and interpret data to drive strategic decisions.
• Cross-functional collaboration: Proven ability to work across teams, including TA, IT, and business units.
• Change management: Ability to drive adoption of new tools and processes among diverse stakeholders.
• Technical aptitude: Experience with workflow automation tools, APIs, or robotic process automation (RPA) is a plus.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Southern California : $150,000 - 203,000