Group Manager / Principal, Payments Operations

Company Overview

Job Overview

Cash flow is one of the most significant challenges facing a small business’s survival. In fact, 61% of small business owners have regular issues related to cash flow, often stemming from late customer payments, cumbersome tracking of cash inflows and outflows across multiple spreadsheets and bank accounts, and slow payment processing by incumbent institutions. These challenges result in slower business growth and incredible stress on the owner-operator.

Intuit’s Small Business and Self-Employed Group (SBSEG), the home for QuickBooks and Mailchimp, is committed to creating tools and services that dramatically increase a small or medium business’s ability to manage their cash flow. Intuit is uniquely positioned to solve this problem, given the breadth and depth of Money In and Money Out jobs small businesses turn to Intuit for already. We are innovating rapidly in this space and looking for an exceptional payments operations professional to help us deliver the next horizon of product development on behalf of small businesses.

You will report to the Director, Commercial for the QuickBooks Payments portfolio. This role includes components of strategy, analytics, and operations focused on optimizing our payments operations end-to-end, enabled by effective cross-team communications with Product, Data Analytics, Finance, Partnerships, and Business Development.

Responsibilities

Millions of QuickBooks customers count on us to deliver a frictionless payments experience, powered by a strategic and operational infrastructure that keeps their costs low and money moving quickly. You will:

• Build a new function to monitor and improve key payments metrics, including understanding transaction costs and partnering across the Money Organization to launch initiatives to further improve performance and reliability
• Play a lead role within the company in designing and implementing a longer term strategy for Global Payments cost and performance
• Partners closely with cross-functional teams to continuously evaluate payments networks and providers with the goal of optimizing margins and customer experience
• Drive optimization of existing and new payment processes through workflow automation and innovative solutions
• Partner with a range of cross-functional teams, to ensure open communications flow and alignment on priorities
• Lead internal projects to expand and adjust our payment capabilities to support new business lines, market expansions and changing regulatory requirements in the region
• Ensure financial statement / reporting and payment regulation compliance
• Work closely with operations, product and engineering teams to ensure continuous improvements to Intuit’s best in class payments systems
• Mentor, coach and develop a team of high-performing analysts

Qualifications

• Deep experience in global payments across card payments, alternative payment methods or disbursements
• Technical acumen needed to understand complex payment systems
• 8+ years of analytics experience and direct management experience in a high-growth environment
• Critical thinking and problem-solving abilities, including using data to quickly prioritize activities for alignment with business strategy
• Effective cross-functional project management experience and excellent communications skills
• Customer obsessed; identifies what matters most to customers and accelerates velocity in service to their needs
• Financial, accounting and banking systems knowledge
• SQL skills (i.e. ability to self serve on data needs for ad hoc analyses)
• Undergraduate degree in a technical, math or science discipline; MBA or advanced degree preferred (equivalent professional experience will be considered)

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: