Staff Business Operations Manager
GoCo.io Inc
Staff Business Operations Manager
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
About the Role
We are seeking a Staff Business Operations Manager to lead and scale our sales and inbound operations programs across QuickBooks Capital and Intuit Business Credit Card (IBCC). This full-time role is central to driving top-of-funnel performance across multiple channels — owning our BPO-powered outbound sales program, building out a new inbound pre-origination phone channel, and expanding sales operations support to IBCC.
This is a high-impact, cross-functional role that requires a strategic operator who can manage external partners, design scalable processes, and work fluidly across legal, compliance, marketing, and product teams to deliver results.
Responsibilities
Key Responsibilities
BPO Outbound Sales Program Management
Lead the strategic planning and execution of the external BPO sales program end-to-end.
Develop and manage agent capacity models and forecasting to ensure optimal coverage and efficiency.
Oversee agent performance tracking, goal setting, and incentive structures.
Identify and drive optimization initiatives to improve sales efficiency and conversion rates.
Continuously assess and refine sales processes, tools, and strategies for greater scalability.
Inbound Pre-Origination Channel (Build-Out)
Own the design and launch of a new inbound pre-origination phone channel, building the program from the ground up.
Define inbound workflows, routing logic, staffing models, and performance standards.
Partner with product and technology teams to ensure the right tooling and integrations are in place to support inbound operations.
Establish KPIs and feedback loops to continuously improve inbound conversion and customer experience.
Intuit Business Credit Card (IBCC) Sales & Inbound Support
Extend sales operations expertise to support IBCC's outbound and inbound sales motions.
Collaborate with the IBCC team to align sales strategies, capacity planning, and performance management practices.
Support the build-out of IBCC inbound pre-origination capabilities in coordination with broader channel efforts.
Cross-Functional Leadership & Reporting
Partner with legal, compliance, marketing, and product teams to ensure alignment on sales strategy and execution across all programs.
Define and track key performance indicators (KPIs) across channels, providing regular business updates to leadership.
Drive cross-functional collaboration to identify growth opportunities and proactively mitigate risks.
Qualifications
Qualifications
7+ years of experience in business operations, sales operations, sales strategy, or program management.
Background in sales optimization within a lending, fintech, or financial services organization.
Experience building or scaling inbound sales or contact center operations strongly preferred.
Proven ability to manage large-scale sales programs with external agents, BPOs, or partners.
Experience designing and managing sales incentive programs.
Excellent project management and cross-functional leadership skills.
Strong analytical mindset with experience using data to drive decision-making.
Familiarity with Salesforce or other CRM platforms.
Ability to operate independently and drive ambiguous, greenfield initiatives to structure and scale.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: