Principal, Lighthouse Customer Engagement Manager
GoCo.io Inc
Principal, Lighthouse Customer Engagement Manager
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
About Lighthouse
Intuit’s Lighthouse program reflects our commitment to deeply understanding and serving our customers. We partner closely with a select group of customers to gain valuable insights that help us improve our products and deliver better experiences.
Through ongoing collaboration, these customers play an important role in shaping innovation and ensuring we continue to solve real-world challenges. Many also choose to share their experiences with Intuit, helping highlight the impact of our solutions across the broader community.
About the Role
We’re seeking a strategic and empathetic Customer Engagement Principal to lead relationships with our most valued Lighthouse customers. You will serve as a trusted advisor and internal advocate, ensuring customers unlock the full power of Intuit’s ecosystem while influencing product and experience strategy.
Lighthouse operates in startup mode within a matrixed organization. We move fast, test and learn, and step in wherever customers need us most.
In Lighthouse, your core focus will be customer success and engagement. At the same time, you will take on additional customer-focused initiatives and special projects as needed, helping shape programs, influence cross-functional strategy, and drive broader impact across the organization. This is not a traditional account management role, but a dynamic leadership opportunity for someone who thrives in ambiguity, is comfortable operating without a rigid playbook, and is energized by building strong executive relationships while driving meaningful impact.
Responsibilities
What You’ll Do
Customer Champion & Trusted Advisor
Own and deepen relationships with key Lighthouse customers, serving as their primary point of contact.
Advocate internally to reduce friction, remove roadblocks, and influence product and experience improvements.
Develop and execute engagement strategies aligned to customer outcomes and business priorities.
Startup Operator in a Matrixed Org
Operate with agility in a fast-paced, evolving environment.
Step beyond defined responsibilities to support broader customer-focused initiatives and strategic projects.
Navigate and influence across a complex, cross-functional organization to deliver results.
Growth & Retention Strategist
Identify expansion opportunities by uncovering unmet customer needs.
Strategically connect customers to the breadth of the Intuit ecosystem to streamline operations and fuel growth.
Drive retention through proactive engagement and value realization.
Strategic Outreach & Program Growth
Partner with analytics to identify high-value prospects.
Design and execute thoughtful, multi-channel outreach strategies to grow Lighthouse participation.
Cross-Functional Leadership
Collaborate closely with Product, Marketing, Sales, Analytics, and other stakeholders.
Influence roadmap discussions and advocate for Lighthouse priorities.
Align teams around shared customer outcomes.
Data-Driven Operator
Leverage data and insights to inform strategy, measure engagement effectiveness, and drive continuous improvement.
Maintain rigorous tracking of customer touchpoints, commitments, and next steps.
Qualifications
What You Bring
Customer Obsession
You are deeply committed to understanding customer needs and consistently exceeding expectations, especially at the executive level.
Comfort in Ambiguity & Startup Energy
You thrive in fast-moving environments, take initiative without waiting for direction, and are energized by building while scaling.
Strategic & Commercial Acumen
You have strong business instincts and a track record of driving measurable growth, retention, and customer impact.
Influence in a Matrixed Environment
You know how to lead without authority, align diverse stakeholders, and move complex initiatives forward.
Executive Communication Skills
You communicate clearly and persuasively, translating complex ideas into compelling narratives for senior audiences.
Industry Expertise
Experience in SaaS and financial technology (fintech) environments, with a strong understanding of subscription models, product-led growth, customer lifecycle management, and the regulatory and compliance considerations unique to fintech.
Experience
7+ years in a senior customer-facing role (Operations, Customer Experience, Sales Engineering, or similar).
Proven success driving growth, retention, and strategic customer outcomes.
Bachelor’s degree in Business, Marketing, Finance, or a related field, or equivalent experience.
Nice to Have
Experience with CRM systems (e.g., Salesforce, HubSpot)
Familiarity with Intuit’s ecosystem
Solution consulting experience
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Mountain View, CA - $197,000 - $266,500
San Diego, CA - $183,000 - $247,500