Senior Manager, KYC Program
GoCo.io Inc
Senior Manager, KYC Program
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Overview
Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry. Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market from QuickBooks®, Quicken®, and TurboTax®, big data, cloud (SaaS, PaaS) and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.
Come Join the Intuit AML Compliance Office
This role will be part of the Anti-Money Laundering (AML) compliance team within Compliance that is in the overall Legal organization. The AML compliance program is global and covers the breadth of the AML-regulated products and services of Intuit Inc., and its regulated subsidiaries. The compliance ecosystem is maturing, and we are a hard-working, dedicated and growing team that enjoys working together and with the various business units at Intuit to best serve our customers’ needs.
If you are passionate about innovation, solving tough customer challenges, and thrive in a fast-paced environment then come join our team!
The Senior Manager, KYC Compliance Program, will report to the AML Officer and serve as the second-line owner of Intuit’s enterprise KYC/KYB compliance framework. This leader is accountable for the design, governance, and ongoing effectiveness of KYC controls across all regulated fintech products and jurisdictions.
This role owns the full customer lifecycle compliance framework—including onboarding (CIP), customer due diligence (CDD), customer risk rating (CRR), Enhanced Due Diligence (EDD), Politically Exposed Person (PEP) identification and management, periodic KYC refresh, and event-driven reviews.
The KYC Program Compliance Manager will provide strategic guidance to Product, Engineering, Operations, Risk, and business leaders to ensure compliance-by-design in new product launches, feature enhancements, and remediation initiatives.
The scope of this role encompasses both KYC and Know Your Business (KYB) compliance processes for both consumer and business facing products respectively including payments, billpay, payroll, consumer and small business lending, cross border transactions and business credit cards among others.
This is a hands-on role involving direct people leadership. The successful candidate will oversee KYC compliance professionals and be accountable for building a high-performing, scalable Know Your Customer (KYC) program. This program must be aligned with both regulatory expectations and sponsor bank requirements.
We believe diversity and inclusion among our teammates produces better results and is critical to our success as a global company. We are committed to recruiting, developing, and retaining the most talented people from a diverse candidate pool.
Responsibilities
Scope & Impact
- Enterprise ownership of KYC controls across multiple regulated fintech products
- Coverage across US and international jurisdictions
- Oversight of onboarding and ongoing due diligence for millions of consumer and business customers
- Collaborate and provide guidance cross-functionally to product, engineering, and business teams.
- Direct management of a lean and agile KYC team
- Critical interface with sponsor banks and regulators
How you will lead
Enterprise Program Ownership
- Own and govern Intuit’s enterprise KYC and KYB compliance framework across multiple fintech product verticals and jurisdictions for both consumer and business customers (tax refund products, payments, bill pay, consumer/commercial lending, payroll, direct deposit account, cross-border activity, business credit cards)
- Establish and maintain KYC program governance, including policies, standards, procedures, risk assessments, control inventories, and documented oversight routines.
- Define, monitor, and report on KYC program health metrics, key risk indicators (KRIs), and control effectiveness measures to senior leadership.
- Own issue identification, root cause analysis, and corrective action planning to ensure sustainable remediation and improved control effectiveness.
- Resolve audit findings and, partner cross-functionally, to ensure all operational processes related to KYC/KYB are aligned with compliance standards
- Be comfortable in a dynamic environment, operating through ambiguity and adaptable to evolving business priorities and changing the regulatory landscape
Product and Business Enablement
- Advise Product, engineering, and business leaders on KYC/KYB requirements for new product launches and post-launch enhancements
- Embed compliance-by-design principles into onboarding flows and customer lifecycle management.
- Provide credible challenge and independent oversight to first-line operational processes.
Risk-Based Frameworks
- Develop and implement risk-based approaches to meet CDD and EDD obligations.
- Own and continuously enhance the Customer Risk Rating (CRR) methodology, including periodic recalibration based on emerging risks, regulatory expectations, and business changes.
- Oversee PEP identification and governance processes, including escalation and disposition standards.
Operational & Technology Strategy
- Partner cross-functionally to drive automation, artificial intelligence integration, and scalable solutions within the KYC lifecycle.
- Ensure technology solutions align with policy requirements and are subject to appropriate model risk governance and validation controls.
Governance & Program Health
- Establish and maintain KYC program governance, including metrics, KRIs, control effectiveness monitoring, and executive reporting.
- Define and monitor KYC program health indicators and remediation tracking.
- Own and update KYC/KYB-related policies, standards, and procedures.
Remediation & Issue Management
- Lead large-scale KYC remediation initiatives, including lookbacks and regulatory-driven corrective action plans.
- Oversee root cause analysis and sustainable corrective action design.
KYC Regulatory & Sponsor Bank Engagement
- Act as the primary Know Your Customer (KYC) subject matter expert during all regulatory examinations and sponsor bank reviews.
- Lead and manage the KYC/KYB components of these engagements, which includes leading the production of necessary documentation, coordinating official responses, and overseeing the remediation of any identified issues.
- Proactively monitor regulatory developments and translate requirements into actionable program enhancements.
Cross-Functional Leadership
- Provide credible challenges to product, operations, and engineering teams to ensure regulatory alignment.
- Partner with Product during design phases to embed compliant onboarding flows (“compliance by design”).
People Leadership
- Directly manage and develop KYC compliance professionals, setting clear performance expectations and fostering a high-accountability culture.
- Proven experience leading and developing compliance professionals, specifically in Know Your Customer (KYC) programs, within a fast-paced or regulated fintech setting.
- Provide mentorship and subject matter leadership across the broader AML organization.
Qualifications
What you'll bring
- Minimum of ten (10) years of experience in an AML-related compliance role, or in a similar compliance function
- Minimum of seven (7)+ years of progressive KYC/KYB program ownership experience, including enterprise-level policy, standards, and control framework design.
- Demonstrated experience leading and developing high-performing compliance teams, including direct people management and performance oversight.
- Minimum of three (3) years’ direct experience with Enhanced Due Diligence in support of meeting regulatory requirements and sponsor bank obligations
- Experience leading and developing high-performing compliance teams.
- Experience designing, implementing, and enhancing Customer Risk Rating (CRR) methodologies and integrating risk segmentation into onboarding and ongoing due diligence processes.
- Experience leading large-scale KYC remediation programs, including lookbacks, consent order remediation, or sponsor bank-driven corrective actions.
- Experience interfacing directly with regulators and sponsor banks, including exam management and issue response.
- Direct experience conducting Politically Exposed Person (PEP) screening including governance, escalation protocols, and executive reporting
- Bachelor’s or advanced degree in a relevant field; or equivalent work experience.
- Knowledge of, and experience assessing, KYC and KYB verification vendors and tools
Technical & Regulatory Expertise
Strong knowledge of relevant AML and BSA laws and regulations and demonstrated in-house experience implementing and administering those requirements within a regulated fintech, MSB, or bank-partner environment. Knowledge of AML laws within the United States, Canada, European Union, United Kingdom, and Australia. Understanding of:
- Customer Identification Program (CIP)
- Ultimate Beneficial Ownership (UBO)
- Customer Due Diligence (CDD)
- Enhanced Due Diligence (EDD)
- Ongoing Monitoring & Refresh requirements
Knowledge of and experience assessing KYC/KYB verification vendors and tools. Experience launching and scaling KYC/KYB frameworks for new products with a compliance-by-design and risk-based approach. Experience evaluating tools and solutions to innovatively solve complex compliance challenges.
- Ability to work independently – self-starter, enthusiastic and highly motivated.
- Strong analytical and problem-solving skills with the ability to exercise sound and balanced judgment.
- Experience evaluating tools and solutions to innovatively solve complex challenges.
- Excellent communication, interpersonal and writing skills. Strong organizational skills and attention to detail.
- Preferred: Familiarity with virtual currency-based products.
- Experience interpreting and analyzing data and making data-based decisions. Preferred experience working with querying and analytical tools and conducting data analysis (e.g., SQL, Python)
- Strong preference for KYC compliance knowledge covering the US, Canada, Europe, and Australia.
Preferred:
- Virtual currency product familiarity
- SQL, Python, or data analytics experience
- ACAMS (CAMS), ACFE Certified Fraud Examiner (CFE), or International Compliance Association (ICA) certification preferred.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Mountain View, CA $169,000-$228,500
San Diego, CA $149,000-$201,5000
Washington, DC $132,500-$179,500