Senior Conversation Designer - GenAI Conversational Experiences
GoCo.io Inc
Senior Conversation Designer - GenAI Conversational Experiences
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Join the QuickBooks Digital Experiences team as a Senior Design Technologist to build customer-facing AI conversational experiences. As part of our mission to help small and medium business owners get the best from their Intuit products, we are transforming into an AI-powered intelligent platform. Anticipating customer needs and delivering help at the right moment is our priority.
As a Senior Conversation Designer, you will play a pivotal role in designing and implementing AI conversations for our customers. We are seeking a high-energy, customer-obsessed, highly-technical individual with experience building chatbots and voice assistants, with skills in prompt design, human-in-the-loop AI evaluations and creation of golden datasets to train conversational models. This role will give you the opportunity to collaborate with cross-functional teams of data scientists, engineers, product managers, and UX designers.
Responsibilities
Identify and prioritize opportunities to improve customer experiences and drive business goals in conversational products like chatbots and voice assistants
Develop end-to-end conversation principles, design strategy, playbooks etc and get alignment from stakeholders like engineering and data science
Build prompts for generating golden datasets for training AI agents
Perform AI answer evaluations at scale with LLM models and human experts
Drive multiple projects with adherence to deadlines, quality and business metrics
Qualifications
Bachelor’s degree
6 years of design experience, with at least 4 years of conversation design experience and 1year working on AI agentic platforms
Expertise in data analysis, prompt engineering and AI tools to efficiently deliver artefacts like golden datasets, trends in user responses etc
Knowledge of language modeling and machine learning frameworks (such as NLUs, RAG databases, TensorFlow, PyTorch, or similar).
Working understanding of code (html, python, xml, regex) in order to create dynamic dialog-flows using Boolean logic and decision frameworks
Exceptional communication skills, both written and verbal
Strong leadership skills, with a proven track record of managing stakeholders, mentoring team members and developing talent
Experience in conducting user research and usability testing, experiment design and data analysis
Education or certifications in Interaction Design, HCI, Psychology, Computer Science, Prompt engineering or related field preferred
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Bay Area California $ 149,000- 201,500