Notice to Applicants: We value your privacy and security. At GoCo, we do not request any Personally Identifiable Information (PII), such as Social Security numbers or bank details, during our application process. Applicants are encouraged to apply directly from our certified, secured careers page: https://www.goco.io/careers#open-positions.

Our mission at GoCo is to help small businesses spend less time on manual, HR tasks, so they can focus on growing happier, more productive teams. Backed by notable investors such as Salesforce Ventures and named one of the best places to work in Houston, we’re a close-knit team driven by honesty, hard work, fun and creativity. At GoCo every team member has a big impact on our business, and on the world!

About this role

As a Benefit Administration Specialist, you will be a pivotal member of our team, collaborating closely with clients, brokers, and our implementation team to build out comprehensive benefit plans in our platform. Your role will involve conducting training, providing enablement, and ensuring client-specific needs are met through a consultative approach. You'll also be responsible for reviewing and reconciling plan data for accuracy, resolving discrepancies, managing benefit implementation processes, and serving as the main point of contact for benefit-related inquiries during implementation.

What will I be doing?

• Collaborate with clients, brokers, and our implementation team to build out plans in our platform (including medical, dental, vision, life, disability, retirement, FSA, HSA/HRA, ancillary, and supplemental plans).
• Conduct training and provide enablement to meet client-specific needs using a consultative approach.
• Review and reconcile plan data after it’s been built to ensure accuracy
• Research and resolve plan build discrepancies reported by our partners and clients
• Manage the benefit implementation from start to finish for all new clients who purchase benefit administration.
• Serve as the main point of contact for benefit related inquiries during implementation.
• Coordinate, build and test all EDI implementations
• Initial contact for EDI troubleshooting inquiries and monitoring transmissions.
• Collaborate in major projects such as Open Enrollment and plan updates around our benefits module
• Represent GoCo to service benefit contacts (clients, brokers, carriers) with ongoing inquiries regarding eligibility, set-up, etc.

Necessary Skills

• Thorough knowledge of benefits administration and COBRA
• Knowledge of EDI document formats and details
• Audit (Excel) experience
• Must be comfortable interacting collaboratively with employees and external vendors
• Maintains an extremely high level of confidentiality, professionalism, and integrity
• Ability to catch on quickly and thrive in a very fast paced environment
• Excellent verbal and written communication skills
• Ability to work autonomously and independently
• Collaborative, positive attitude, and self-motivated

Benefits and Perks

• Insurance benefits, including Health, Dental, Vision, HSA, Life Insurance, and more
• Equity/Stock options
• Flexible paid time off
• Paid parental leave

More reading, for your leisure

A normal work day at GoCo hardly feels like work at all. We love to push the limits utilizing the latest modern tech and take pride in delivering to our users a platform that is delightful, intuitive and beautiful.Personal learning and growth is also a key ingredient to GoCo’s culture. Managers act as mentors helping guide each team member in achieving their goals. If you’re a passionate, hard-working person wanting to make a big impact in their workplace, then we’d be delighted to work with you!

You can learn more about our culture, mission, and perks here: https://www.goco.io/careers/

If you don’t meet all of the requirements listed here, we still encourage you to apply. No job description is perfect, and we might find an even more suitable opportunity that matches your skills and experience.