Customer Engagement Manager
Autonomize
Customer Service
Austin, TX, USA
Posted on Dec 22, 2025
About Autonomize AI
Autonomize AI is revolutionizing healthcare by streamlining knowledge workflows with AI. We reduce administrative burdens and elevate outcomes, empowering professionals to focus on what truly matters — improving lives. We're growing fast and looking for bold, driven teammates to join us.
The Opportunity
We’re hiring a Customer Success & Engagement Manager who thrives at the intersection of customer value, workflow clarity, and internal coordination. This is a high-impact role managing the full customer journey post-sale—from handoff to implementation, go-live, and long-term delivery. You’ll drive measurable ROI, build scalable playbooks, and act as both the voice of the customer internally and the voice of Autonomize externally. You’ll work cross-functionally to ensure value delivery, growth, and alignment across every clinical, business, and technical stakeholder.
Key Responsibilities
Customer Onboarding & Rollout
- Manage the post-sale customer experience from sales handoff through implementation, go-live, and delivery
- Coordinate internal and external stakeholders to align on goals, timelines, and execution
- Contribute to scalable customer success playbooks, including proactive customer health tracking and churn mitigation
Relationship Management & Customer Advocacy
- Build trusted relationships across clinical, operational, and executive stakeholders
- Deliver executive-level QBRs, insights, and recommendations to drive retention and adoption that are tied to customer goals and success metrics
- Be the voice of Autonomize to the customer—ensuring momentum, clarity, and confidence throughout the journey
- Represent customer goals, risks, and outcomes internally with precision and urgency
Cross-functional Collaboration
- Coordinate across Product, Sales, Delivery, and Engineering to ensure delivery milestones and value realization are met.
- Capture and communicate the voice of the customer internally to inform product and process improvements
- Lead the development of internal playbooks and customer-facing templates to scale delivery consistency
Expansion & Business Case Development
- Partner with Sales to identify upsell and expansion opportunities tied to value delivered and customer pain points
- Translate business objectives into actionable workflow design and value delivery plans
- Build compelling ROI narratives, business cases, and outcome-driven reporting
Must have Qualifications
- 3–5+ years in Customer Success, Healthcare Consulting, or Engagement Management
- Bachelors degree required and MBA, MHA, and MPH preferred
- Proven ability to own customer relationships and deliver high-stakes outcomes across complex organizations
- Understanding of payer, provider, or pharma workflows and change management dynamics
- Skilled in building business cases, defining ROI metrics, and communicating value to executive stakeholders
- Strong collaborator who aligns cross-functional teams—from frontline clinicians to IT to product leaders
- Adept at capturing and translating product feedback and workflow nuances
- Track record of identifying expansion opportunities and contributing to account growth
- Proficient in project planning, milestone tracking, and structured execution
- Excellent communicator across technical and non-technical audiences
- Fluent in reporting development, data visualization, and CRM/project management platforms
Bonus
- Experience in payer workflows, care management, or utilization review tooling.
- Background in user research or service design.
- Familiarity with HCIT compliance, FHIR, or clinical decision support tools.
- Familiarity with ADA compliance
What we offer
- A chance to make a real impact in the future of healthcare
- Autonomy, ownership, and the ability to chart your own growth path
- Competitive compensation and benefits
- 100% employer-paid health, vision, and dental insurance
- Retirement plans (401k), disability insurance, employee assistance programs
How to Apply
Please submit your resume and a brief cover letter to careers@autonomize.ai explaining why you are the ideal candidate for this role. We are excited to meet someone who is eager to bring their skills, enthusiasm, and creativity to our team!