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Sales Manager, Account Management

AlertMedia

AlertMedia

Sales & Business Development
Austin, TX, USA
Posted on Wednesday, June 5, 2024

Do work that matters.

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.

Our values which reflect our view on what’s important and what’s right include: We’re humans not robots, Customers always come first, We work better together, Simplicity is our strength, Our reputation is priceless, Hard work pays off.

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!

As the Sales Manager, Account Management you will collaborate with your team to help Account Managers master our product, sales process, forecast methodology and internal tools – to facilitate meetings with both customers and internal partners (Customer Success Managers, Renewals Managers, leadership at all levels including the executive team, etc.) and sell our platform to achieve goals.

About the Team: Our Account Management team (SMB & Mid-Market) work closely with our existing customers and with our Customer Success Managers (CSMs) to ensure our customers achieve their primary business objectives. Our team manages expansion sales cycles from lead generation/opportunity creation to close and partners with our Renewals Managers on single and multi-year contract renewals.

Who you are:

You are passionate about helping your team drive revenue growth, close sales opportunities, solve problems, work cross-functionally and are skilled in creating strategies and tactics that drive revenue. You thrive in a fast-paced environment and are comfortable creating an overall strategy as well as hands-on execution. You have a roll-up-your-sleeves approach with a willingness to support the team and business. You take extreme ownership of everything you’re responsible for and are driven to continually improve.

What you get to do every day:

  • Run the day-to-day activities of the SMB & Mid-Market Sales team and maintain AlertMedia processes
  • Achieve your team-based quota
  • Meet weekly with your Account Managers to discuss their forecast, pipeline, individual opportunities, territories, and pathway to exceeding their quota
  • Develop a consistent coaching and development plan designed to support Account Managers exceed quota today and develop behaviors to exceed quota in future sales roles on their career journey
  • Collaborate across various internal teams to ensure the overall success of the program and annual team goal achievement. Including, but not limited to the following:

    -Customer and Field Marketing
    -Customer Success Managers and Directors for the MM and SMB Segments
    -Renewals Managers
    -Product Marketing
    -Finance, Pricing, and Contracts
  • Meet with customers to help Account Managers with sales growth, negotiations, product demos, new product overviews, support related questions, etc.
  • Mentor your team members to create clear paths toward their own career goals
  • Identify problems, and proactively create comprehensive plans of action to present to senior management to then own and execute with any necessary support
  • Utilize various technologies (Gong, etc.) to help coach and develop your teams
  • Deliver forecast to Director, Account Management on a weekly basis
  • Driving forecast reviews with Account Managers weekly
  • Deliver upon other responsibilities as deemed appropriate by senior management

What you bring to the role:

  • 5-7 years’ experience in B2B SaaS sales
  • 2+ years’ experience managing an account management or customer sales team
  • A people first, process oriented and data driven mindset
  • Experience managing sales teams with complex, multi-threaded sales processes
  • Ability to influence others including senior level and C-suite staff
  • Ability to travel
  • This is a hybrid position based at our headquarters in Austin, TX. Must live in Austin or surrounding areas.

Why you’ll love working at AlertMedia:

  • Competitive base salary + Variable Commission Plan + Company-wide bonus program
  • Generous and flexible time off and parental leave policies
  • 100% Paid Health Benefits - Medical, Dental, Vision and Life Insurance for employees
  • 401K with generous company match
  • Amazing rewards and incentives – we love celebrating each other!
  • Commitment to community service with opportunities to give back
  • A Best Places to Work company 6 years in a row and numerous other awards
  • Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails
  • Ongoing career development opportunities with our Learning & Development team

About AlertMedia:

AlertMedia is leading the evolution of employee safety for a modern workforce. We offer the most intuitive emergency communication software on the market with fully integrated threat warnings and employee safety monitoring. We believe any organization can improve safety and business outcomes during critical events by quickly identifying threats and simplifying fast, reliable communication to impacted audiences. We are headquartered in Austin, TX, and trusted by thousands of customers in over 100 countries—including DHL, British Petroleum, SurveyMonkey, and Walmart—to keep their people safe and connected anytime, anywhere.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.

Come join us in our mission to save lives and minimize loss through effective communication.

AlertMedia does not currently sponsor applicants for work visas.

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/